Complaints - We will respond to all complaints immediately and in any case within 24 hours.  We aim to resolve all customer complaints immediately and certainly within 14 days. You will always be kept informed by email or by telephone until the complaint is resolved.  

On line Payments -  We accept all major credit and debit cards including Visa and MasterCard; Switch, Solo and Delta. We use the reputable services of WorldPay and PayPal to carry out secure online transactions and we never have access to your credit card details. Your statement will show payments made to 'Yours Personally' .

Off line Payments - Off line payments are only accepted through cheques drawn on a UK Bank or UK postal orders.

Prices - all pricing is in UK Sterling and valid until 1 July 2009

Affiliates - on occasions you may be re-directed to partner companies who will provide the product you are requesting.  It should be borne in mind that the Terms and Conditions relating to that company are the ones that are in force when you actually purchase the product, and not these ones.  You will clearly know when you are dealing with a partner company since the web site design will be totally different to that of Yours Personally.

Postage and Packaging - Letters from Santa and Letters from Easter Bunny.   All postage and packaging for despatch to UK addresses is included in the price of the product and no extra postage is due.  For despatch to addresses in the rest of the world an additional cost will be incurred to cover postage, details of which can be found here.  Postage costs will also be shown prior to acceptance of the credit card. 

Santa and Easter Bunny Letters will be addressed personally to the individual at the address given on the order form.  Unless requested differently, letters will be despatched within 48 hours of confirmed receipt of payment.  If you would like your Letter despatched later - just let us know.

We do not use postage stamps on letters from Santa which incur a post mark from the town from which they were posted.  This ruins the illusion that the letters originated from the North Pole. 

This year we are  using Royal Mail's Smart Stamp which we have discovered is more reliable and efficient that using a postage stamp.  We will also produce a logo showing Santa in his sleigh and the words "PRIORITY MAIL.  PRIORITY MAIL.  PRIORITY MAIL.  Posted at the North Pole.  To be delivered by postal company of destination country". We then hand stamp this with a North Pole postmark. 

Although the Royal Mail symbols still appear on the envelope we leave it to parents to tell children that all letters from Santa start at the North Pole where they are sent out to all the countries in the world.  From there the local carrier, in our case the Royal Mail, delivers the letters to the child's address.  

Postage and Packaging - items excluding Santa and Easter Bunny Letters.   All other items on this site do incur postage and packaging charges as follows:

 

Order Value	Postage and Packaging Costs
Orders up to £9.99	£2.95
Orders of £10.00 up to £24.99	£3.95
Orders of £25 and Over	£7.95

Delivery Schedule - You will receive immediate acknowledgement of your order by email.  All orders will be individually prepared for customers and despatched within ten days of receipt of the order (with the exception of the Santa/Easter Bunny Letters which will obviously be despatched for Christmas/Easter - see above for exact dates)

Guarantee - Yours Personally is proud of its products which are strictly checked for quality before despatch.  However, should you be dissatisfied with any product for whatever reason simply return it to us and you will be given a full refund.  

Cancellation - Engraved and personalised products are non-refundable and cannot be exchanged.  We hope you will love your gift but if for any reason any item received is not in satisfactory condition it will be replaced immediately.  Please contact us within 7 days of receiving your gift to arrange a reaplacement. 

Statutory Rights - Your statutory rights are not affected.

You can contact Yours Personally by any of the following methods:

Address:  Yours Personally, 76 Chapel Street, Long Lawford, RUGBY, CV23 9BE

Telephone/Fax:   01788 544904    

Email: admin @ yourspersonally.co.uk

Payment is accepted by credit/debit card, postal order or by a cheque drawn on a UK bank.  Cheques and postal orders should be made payable to 'Yours Personally' and sent to the address above.  The order number should be written on the reverse.

The following credit/debit cards are accepted and we use the reputable services of WorldPay to administer all payments.  At no time do we have access to your credit or debit card numbers.  We also accept payments through Paypal.